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Site: computertelephony.com (ICMI/Call Center Magazine Network)
The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services.
Tags: Voip, Customer satisfaction, Wireless, Business continuity, Ip telephony, Internet telephony, Knowledge management, Speech recognition, Workforce management, Customer management, Help desk, Pbx, Cti, Asr, Home agents, Acce
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