models built upon it, in sync with the radically changing business environment and the evolving psyche of modern organizations and modern knowledge workers. Important questions that most enlightened CEOs, CIOs and CFOs must ask their delegates include: 'How are investments in new technologies justified?' 'Why our systems do not deliver the expected business performance outcomes?' 'What are the critical success factors necessary for technology based systems to deliver the expected business performance outcomes?' 'How can new information technologies and information systems facilitate adaptability of business models and business processes to prevent business failure?' This online book would hopefully help you track these 'vital indicators' before, while, and after you implement the information technologies and systems to ensure that they do not get relegated to the heap of 'project failures' and 'missed targets' that increasingly characterize the landscape of organizational transformation.